When the shipment was booked, it was a container of goods destined to be inventoried for manufacturing overseas. As such, Coppersmith selected a service that saved the client money, but was longer in transit. While on the water, the factory at destination experienced an accident, escalating the urgency for the goods to be delivered as quickly as possible.
The container was scheduled to be transshipped and when the vessel arrived in port, Coppersmith worked with the carrier and our partner in that intermediate country to take possession of the container and move it by air to the destination, shaving weeks off the anticipated arrival time and avoiding a shutdown. It was an exercise in how our relationships with both our carrier partners and forwarding partners in three places kept a bad situation from worsening.